Are you one of the many business entrepreneurs tackling everything with a single-handed? If your answer is Yes!!! You might have faced various challenges every day such as financial support, monitoring, technology, customer support and more.
Let’s talk about customer support in detail. Customer is King!!! It’s a business mantra adopted by every organization. Keeping it simple, businesses promise to offer quality services to their customers. In the world of instant delight, customers expect immediate customer service or support. Things are changing as per times – from SMS to email. Thanks to social media platforms such as Facebook, Instagram, Whatsapp, Twitter and more. There are multiple ways to connect with your business prospects. In particular, live chat support is becoming popular. Live chat is a flexible tool and mandatory for an online business to increase conversion rate.
What is live chat support?
Live chat support is a powerful way to connect with visitors. In general, the visitor can initiate a chat request by clicking on the chat icon button on your website.
The icon may vary from one business to another.
Live chat support statistics
- 79% of companies stat that implementing live chat support tool can improve sales and customer loyalty.
- More than 95% of customers said that live chat is crucial in their selection of the brand.
- 97% of customers rated high-quality customer service over speed.
- 51% of consumers expect their brand to be available anytime.
- Over 67% of B2B organizations use live chat to connect with their customers.
- 38% of consumers are likely to purchase products or services from a website that offer live chat.
- Over 52% of customers are willing to place an order again.
- 41% of customers prefer to reach live chat to solve their queries.
- The popular live chat support tools are Olark, Websitealive, Hubspot, Livechatinc and Zoho.
- 42% of organizations understand the importance of live chat support.
- 24% of customers say that long waiting time is a frustrating moment.
Benefits of live chat support for business
Traditional phone support has a long waiting time. It means a slow response time. Though phone support offers a human touch, in reality, customer gets pissed off with long waiting time. On the other hand, phone support is highly expensive. There might be toll, hidden and roaming charges. Speed is the new trend in the fast-paced world. Live chat can connect with visitors within 48 seconds. On average, customer support executives can handle more than three chats simultaneously. Businesses should provide proper training for agents. Live chat support software is 30% cheaper than email provider and phone support.
The ultimate goal for any business is to increase sales. As per the analysis, live chat support can drive 5x more sales and generate more than 6000% ROI. One thing is clear – live chat is one of the effective ways to generate maximum leads and drive conversions. Because live chat support can offer visitors with quality support. Within a fraction of seconds, visitors can access the customer support team. As a result, there are high chances of turning visitors into potential customers.
Improve customer loyalty
Loyalty is important!!! Businesses are adopting various marketing approaches such as rewarding customers, asking for advice or feedback, exceed expectations and providing excellent customer service to improve customer loyalty. The best way to increase customer loyalty can be implementing live chat. According to Oracle analysis, more than 90% of consumers stat that live chat support button gives them great confidence that customer team will help when they require.
Live chat software allows you to provide solutions to customers instantly. These tools can make customer support hassle-free. Customer executive can provide clear information about their products or services. Solve customers queries faster and assure your consumer’s that you’re ready to help them anytime.
Discover customer pain points
Have you ever heard about pain point? Of course many times right!!!
Marketers always discuss customer pain points during the seminar, discussion, etc. A pain point is defined as a specific problem or issue that customers are experiencing with your business.
There are 4 types of pain points such as
- Financial pain points: When the cost of a product or service is high. Customer request to reduce the cost.
- Productivity: When your customers are spending maximum time on existing solutions or services.
- Process pain points: Your customers request to improve the internal processes.
- Support pain points: Your business prospects are not happy with the customer support at the sales process.
With traditional approaches such as email, SMS or phone calls, it can be a daunting task to identify customers pain points. No more worries!!! Live chat can sort, search and filter to understand and solve customer pain points. With Live chat software, a business can analyze customer’s problems and find better ways to resolve them.
If you’re looking for popular live chat support tools then stick here to find top 10 live chat software for your websites. Following are handpicked live chat support software for business.
Top 10 Live Chat Software for Business
Want to sound like a human? Yes!!! Look no further than Olark.
Olark is one of the most popular among top 10 live chat support tools. This software offers customer data tools, a business owner can gather information from customer interaction.
Connect your customers in real-time with Olark. Because these days customers don’t spend their time on sending or receiving an email. On top of everything, the customer doesn’t pick up calls. Olark makes your conversation with customers in a smooth path. This software helps to generate maximum leads and sales. Also, request for feedback, advice and solve customer queries in no time. Do you know, Olark organizes customer information in a structured format. With live chat insights, businesses can optimize their products or services.Check here for olark intergrations
Customer pre-chat forms allow you to gather information about the customers before the conversation begins. Every customer prefers offline messaging when they’re busy. Let your customer drop a message and follow them through email.
Everything is automated!!! Business can save their time with Olark. This tool uses powerful automation rules to connect with your customers. Triggered messages are the best way to improve customers attention. Greed customers and send special deals, offers or alerts automatically.
Did you know Olark load asynchronously? It simply means everything loads in the background. As a result, Olark can decrease the site loading time.
Analytics is important for every business. Olark provides detailed reports in real-time. Track and monitor the data to improve customer satisfaction. With transcripts, you can gather customer’s feedback and review. The tool offers a user-friendly interface. It means searching, filtering and managing is ease. check here for Detailed olark review
- Olark monthly plan starts at $17 onwards per/agent per month.
- The yearly plan starts at $15 per agent/per month.
- The 2-year plan starts at $12 per agent/per month.
- Ease of use: No technical knowledge is required to use.
- Automatic messaging: Greetings, notifications and updates are generated automatically.
- Offline mode: Collects feedback from customers when you are offline.
- Tracking and real-time analytics: Present real-time information in an effective way.
- Team management: Chat can be routed from a new agent to an expert agent.
- Value for money: Olark provides attractive features at the best price.
- Ticketing system: Olark doesn’t design any solutions.
- Support: Olark is available on live chat and email. It is not available on the phone.
Want to provide excellent customer support? Yes!!! HubSpot is the right option for you which is among top 10 live chat software. HubSpot live chat software is available for free. Start developing better relationships with your visitors, no integration is required. Convert maximum leads to potential customers.
Customers expect complete information about product or service before placing an order. With live chat, you can connect the visitor to right customer executive. Customize your live chat according to your brand (logo and colour). Make visitors feel about your brand through customization. Customers always prefer personalized conversation. HubSpot is the best tool to send personalized conversations to your customers with chatbot builder. Greater convenience, improved efficiency, cost-effective and user-friendly are the core benefits of integrating HubSpot live chat to your website.
Respond to your customers directly from HubSpot conversation inbox. Connect with your customers, follow-up, send emails, make calls, create support tickets, etc. With HubSpot free Slack, you can connect with your customers on the move. HubSpot mobile apps are available for Android and iOs. Start tracking your customer’s information with HubSpot CRM.
Ultimately, you can save time and effort because you don’t require to create an onboard account for your customer’s executives. Whenever your team member wants to assist your customers, they can directly start a conversation from the universal inbox. All the chat history are been saved automatically to the database. Hence, your team can have complete information about every interaction.
HubSpot live chat software provides an excellent user experience for customers. The chat widget is designed beautifully. It works smoothly in both mobile and desktop browsers. The best part of HubSpot is – GDPR-compliant.
Pricing: Start growing with HubSpot
- Starter plan – $35 per month
- Professional plan – $560 per month
- Enterprise plan – $2,240 per month
- Portable: Conversations on the move. Agents can connect with visitors on website, social media, Skype or other messaging applications.
- Automated chatbots: Set up a chatbot on every channel automatically.
- Value for money: Hubspot adopt the latest technology. It means communication between customers and agents is made simple.
- Easy to use: Easy installation. Creating and sending messaging can be done within few simple clicks.
- Personalization: Hubspot provides personalized messaging at scale. No coding is required.
- Support: Easily create chatbots. It can help the user to find the right lead, schedule appointments and provide a solution to common questions automatically.
Expensive: The advanced features can be pretty expensive.
Zoho is powerful live chat support for a small and large business which in Top 10 Live chat software. Whether you’re running e-commerce, financial, travel, real estate, education and restaurant – Zoho SalesIQ is the perfect destination for you.
Building an hassle-free live chat experience is now possible with Zoho. Start connecting with real-time customers and improve ROI. It’s an all-in-one software for live chat, reporting, tracking, CRM, analytics and more.
Attractive features of Zoho live chat support are:
Track and engage: Everything under your control. You can manage and monitor how your customers are interacting in real-time. Engage your customers with customized messages.
Drive maximum engagement: Analyse properly and identify prospects. Pay more attention to these prospects. Assign follow-up emails, messages or calls through Zoho CRM. You don’t need to close the chat window to accomplish your tasks.
Anywhere at any time: Handling your customers anywhere at any time using Zoho custom-build chatbots. Engaging and tracking are now easier than ever with Zoho SalesIQ’s mobile live chat application.
Lead scoring: Segment your customers according to their interest. Create your own rules and build lead scores in real-time. Depending upon priority engage your customers.
Sell smarter: Connect your customers or prospects strategically. Depending upon the requirement route leads to customer executive. Zoho uses triggers to connect with your customers automatically through email or SMS.
Analytics: Make your business smarter with Zoho SalesIQ. Start analyzing team members, active departments, customers and crucial metrics.
Want to close deals in no time? Yes!!! Start integrating favourite application in Zoho SalesIQ. This tool offers with in-build applications such as Zoho CRM, HubSpot, Shopify, WordPress, MailChimp, Zendesk, Google Analytics and more.
Grow big with Zoho SalesIQ
- 30 days free trial is available
- Zoho SalesIQ starter plan starts at $19 per month – valid for 3 users
- $59 per month – valid for 5 users and
- $129 per month – valid for 10 users
- Money-back guarantee: If you’re not satisfied with Zoho SalesIQ. You can cancel live chat support plat and get your money back.
- Grow your business: Zoho offers a hassle-free experience for customer service to increase revenue.
- Extensive features: Real-time chat, tracking, analytics, transferring and support are rolled into a single destination.
- Integration: Zoho allows you to integrate with popular applications such as Hubspot, WordPress, Zoho CRM, Google Analytics, Zendesk and more.
- AI chatbots: Zoho supports AI chatbots. Get connected with business prospects and customers automatically.
- Support: Engage your customers with the chatbot. Track customers anywhere at any time.
- All business: Zoho live support is suitable for every business such as health, e-commerce, technology, finance and more.
- Limited free trial: Zoho SalesIQ free trial is valid for 15 days.
- Low-quality graphics: The images and graphics are outdated. You need to customize them in order to look more attractive.
Compare Olark, Hubspot and Zoho Among Top 10 Live Chat Software
|Pricing||$12 per month||$35 per month||$19 per month|
|Website URL||Visit Olark||Visit Hubspot||Visit Zoho|
|Money back gurantee||Yes||Yes||Yes|
All you need is customers happiness!!! WebsiteAlive can bring smiles on customers face. Also, it generates maximum leads and conversions with live chat support for websites.
WebsiteAlive have been trusted by more than 10,000 websites which is in Top 10 Live chat software. The best part of WebsiteAlive is customization. Yes, you heard it right. You can add company logo, brand colour into live chat. You don’t need additional coding. The ultimate customization can be done at your fingertips.
There are two types of WebsiteAlive accounts are available such as administrators and operators. 30 days free trial is available.
The administrator is responsible for adding operators, run reports, organize and manage. Keep a note, admin cannot chat.
Operators can chat and get click-to-call request. But, the operator cannot make changes in a global setting. The private chat room is available for visitors. The operator chat is not visible for visitors.
AliveTracker can track visitors anytime and anywhere. If you want to track visitors you need to embed the “Live Site Monitor” code into your webpages.
How does WebsiteAlive work?
- Get the code: It’s time to paste the snippet coding at your webpages.
- Login: Get started and start accepting chats from visitors.
- Enable the widget: Visitor can click on the widget to start a conversation.
WebsiteAlive offers creative ways to connect with your customers
Live chat software: WebsiteAlive is one of the most popular live chat agents available for a small and large business.
Live chat agents: Relax!!! WebsiteAlive have experienced agents. They can connect with your visitors anywhere at any time. The dedicated customer team will assist your customers 24X7. They follow the best ways to convert visitors into potential customers. You also have a chance to outsource your chat process or supplement customer support teams during peak times.
Click-to-Call: It is one of the most effective features available in WebsiteAlive. Get instant call-back, your visitor should provide their mobile number to get connected through call. No more waiting!!! Within a single click, you can transfer a call to chat.
Social chat and security: Integration is simple and easy with WebsiteAlive. Start integrating your email campaigns and social media profiles to generate maximum leads. WebsiteAlive provides top-level security to keep information safe and secure.
Find the perfect plan according to your need and requirement.
- AliveChat – $30 per month
- AliveChat Plus – $50 per month
- Enterprise – Contact WebsiteAlive
- Support: Customer support is available anywhere at any time.
- Money-back guarantee: Not satisfied with the plan. You can cancel at any time.
- Free demo: WebsiteAlive is offering free demo. You can also schedule as per your convenience.
- Value for money: It is fully customized for small, medium and large scale business.
- Flexible: WebsiteAlive offers a click-to-call option. You can transfer a call from one agent to another.
- Not user-friendly: WebsiteAlive has installation issues.
- Limited features: The basic plan doesn’t offer site traffic monitor, chat survey report and live chat applications.
- Limited integrations: WebsiteAlive provides limited integrations such as Google Analytics, Squarespace, Facebook, Drupal and WordPress.
LiveChat is a one-stop destination for live chat support. Did you know, more than 28000 companies in 150 countries are using LiveChat? Yes!!! It helps to connect with their customers in an effective way.
LiveChat provides outstanding chat tools such as message sneak-peek, chat tags, file sharing, chat transfer and more. Also, LiveChat strongly focuses on customer engagement with invitations. LiveChat is best at targeting, it can easily target specific customers depending upon profile and behaviour. Send personalized or manual greetings to your visitors and make them feel special.
Are you running a sale? Yes!!! Then make the great use of LiveChat eye-catchers and grab your customer’s attention. Everyone can be aware of your exciting offers and sales with eye-catchers. There are more than 120 eye-catchers images available in LiveChat. Pick the best one from the gallery. Use gif eye-catchers to increase user engagement. The chat widget can vary from one web page to another.
Handle conversation with simple and ease with LiveChat. There are two types of conversations available such as automatic and manual. Chats can be picked from the inbox or automatically routed depending upon the customer’s question.
Make your live chat even more powerful by integrating your favourite applications. LiveChat offers more than 170 applications to manage your interactions with customers. The popular applications can be Facebook, Salesforce, Dropbox, Zendesk, WordPress, Messenger and more.
With in-detail reporting, you can stay in the loop. Check how your customer executives are performing. Check the insights properly and find better ways to engage with your customers. LiveChat reports provide complete information about total chats, missed chats, chat satisfaction, chat engagement, chat survey and chat availability.
LiveChat Sell: Start selling your products or services to your customers directly in live chat. Connect your customers whenever they got stuck during the checkout process. Attract them by offering bonus points or complimentary gifts.
LiveChat Support: LiveChat provides attractive features to assist customers with perfect customers information.
LiveChat Automate: By using ChatBot you can automatically scale and assist your customers within a fraction of seconds. Send greetings to your visitors automatically. LiveChat routing can improve your process, save time and effort.
- LiveChat starter plan – $16 per month
- Team plan – $33 per month
- Business plan – $50 per month
- Enterprise plan – Contact LiveChat customer team
- Immediate access: Agents get connected with a potential customer in no time.
- Cost-effective: Compared to other live chat support platforms, it provides the best plan for a small, medium and large business.
- Flexible: Customer support executive can route chat or call to other agents to resolve customer’s issues quickly.
- Value for money: LiveChat software is user-friendly. It offers a rich set of features, especially for desktop users.
- Support: Smart agents will assist you anywhere at any time.
- Expensive: Live Chat offers amazing user interface and rich functionality. Therefore, it can be quite expensive.
- Limited free trial: LiveChat free trial is available only for 14 days.
It’s time to get rid of calls and emails. Switch to Provide Support and get connected with customers in real-time. Provide Support can improve sales and boost website credibility.
Provide Support set up can be done in simple steps such as
- Sign up: Free trial version is available for 10 days
- Add: Integrate widget coding to your website
- Login: Get started with the operator console
- Start: Connect with your customer at real-time via Provide Support live chat
Provide Support offers an outstanding “Live Chat Widget”. No additional coding is required. The widget can work smoothly with desktop and mobiles. You can also customizable widget to build amazing customer experience for both customers and clients.
An agent can handle multiple private chats simultaneously. The chat is labelled with visitors name for easy identification. Operator-to-operator chat is the better option for new staff. Customer support executive can seek advice to resolve complicated visitor issues in a chat room.
Transferring calls are now easy with Provide Support. Also, you can transfer a chat or invite your team to the existing chat.
Proactive chat is the best way to predict issues at the initial stages. Request them for feedback through proactive chat. Sort out customers issues and make customers happy.
Provide Support offers embedded and pop up chat. Embedded chats are pre-build. You can set a title for pop up chats through a control panel. The dimensions of the chat window can be depended upon the chat button. Customers can resize the chat window for a pleasant chat experience.
Files can be transferred from one person to another within a single click. Also, you can share the files with drag-and-drop to a specific agent or visitor. Your customers can preview media files before downloading them. This way, the chatting process can be done in a secure way.
Integrate with your favourite applications such as Joomla, Magento, WordPress, Mailchimp, PrestaShop, Shopify, etc. You don’t require to be a technical expert to use Provide Support software.
Choose the right plan for your organization.
- Monthly plan – $15
- 3 months plan – $60 and
- 1 year plan – $45
- Value for money: Provide Support will provide service round-the-clock. You can share documents upto 100 MB using live chat.
- In-depth reports: The software provides complete information – visitors, customers, conversations, traffic, leads, sales and more.
- Ease set up: Installation and set-up Provide Support software is easier. No plug-in or additional software’s are required.
- Support: Have any queries? Yes!!! Drop an email to firstname.lastname@example.org. Experts will connect within you in a few minutes.
- Great free trail: There is no limitation when you’re using the free trial. Add Provide Support to your website and connect with your customers in real-time.
- Poor design: The tool has poor design when compared to other chat support software.
- No reporting features: Provide Support doesn’t have reporting functionality.
Zendesk Chat is the best way to establish a personal connection with users who are looking for help or support. Zendesk Chat is the best live chat support software available now. The attractive features of Zendesk chat are canned responses, geo-targeting, customizable branding, third party interaction, routing, tracking and more.
It is the best way to connect with your customers or clients through live chat. At Zendesk dashboard, you can gather client and customer information. The attractive feature of Zendesk chat is file sharing. Clients can share their screenshot with a single tap.
Connect your visitors anywhere and anytime through website, mobile, email and messaging. Also, agents can reach customers on other popular applications such as Facebook, LINE and messenger. It means you can provide better support that your customers or visitors prefer. Ask them for feedback and help them whenever required. By introducing Zendesk chat, you can increase sales to 3X. Live chat lets customer executive help maximum visitors in less period. Proactive engagement can increase the conversion rate. Reach out customers who are at the checkout page. This way, a business can reduce checkout abandonment and improve sales.
Analytics plays a crucial role in any business. Zendesk chat provides powerful metrics. Use the analytics, identify the issues and help your customers with better solutions.
Zendesk Chat is multichannel, you can do many things under one roof. You can connect with visitors at real-time. Switch between calls, emails, messages, chats or social media conversations.
Powerful features of Zendesk Chat are
Triggers: Send targeted messages to specific customers. Consider, you can reach customers at check out page while placing an order.
Offline forms: These are also called as pre-chat forms. It allows a visitor to get register with personal details before starting a conversation.
Chat rating: Live chat provides an excellent satisfaction rating of any other channel. With chat rating, you can request feedback from customers to enhance your performance.
- Zendesk chat team – $14 per month
- Professional – $29 per month
- Enterprise – $59 per month
Simple and ease: Zendesk Chat is a simple and easy option available for every business. Connecting with clients or customers can be done smoothly through Zendesk.
Money-back guarantee: Feeling dissatisfied while using Zendesk Chat? Then get money back instantly.
24X7 Support: Did you know, Zendesk Chat provide customer support any time and anywhere. No matter whether you’re facing a small or big issue, feel free to contact Zendesk customer support.
Amazing dashboard: Agent can gather client and customer information within a single click.
- Poor integrations: Integration of Salesforce with Zendesk Chat can be difficult.
- Co-browsing: Co-browsing can be done through third-party providers.
Customer support can make or break your brand. Yes, you heard it right. Deliver best results to your customer can improve leads and sales. As per the analysis, Bold360 is one of the leading tools available online. Engage smarter with your customers and improve conversions with Bold360. It provides AI chatbots with a human touch. As a result, your customer can receive the right information at the right time. Bold360 is capable to deliver an outstanding experience and resolve customer’s problems in no time.
Expand your conversation: Bold360 can support 40 languages. Sounds amazing right? Yes!!! Now, you can connect your clients or customers and improve engagement with live chat, mobile apps and chatbots.
Say no to friction: Bold360 uses AI-powered chatbots to handle routine problems. On the other hand, AI-supported agents solve complex issues.
Work smarter: Make the customer journey easy and simple. Bold360 provide voices dashboard, it helps to record key insights. This analytics helps to generate better results.
Insights play an important role in every business. Bold360 provide key insights. Therefore, these insights can help you to take immediate action.
Bold360 offers 5 plans such as
- Agent: Live chat, email, text messaging, video chat, file transfer, co-browsing, visitor monitoring, multiple API’s, robust reporting, proactive engagement and more.
- Bold service: AI chatbots, natural language processing, smart routing, voices dashboard, customer insights, AI-powered self-service, dynamic search bar and more.
- Acquire: Outreach campaign manager, A/B testing, customizable targeting criteria, conversion reporting dashboard, etc.
- Advise: Portal templates, knowledge management, chrome browser extension, comments, insight dashboard, article suggestion, salesforce integration and more.
- Helpdesk: Virtual agents, AI-powered self-service, Microsoft team integration, agent smart advisor, conversation designer, etc.
- Streamline customer support: Connecting to agents or visitors with Bold360 can improve efficiency.
- Self-service: Bold360 is a smart self-service, it provides the right information at the right time to agent or customer.
- Easy usability: Navigating from one chat to another is easy. Connect and get response easily with AI chatbots. It doesn’t have technical issues or software crash.
- Finding department: Searching for the department to contact is a daunting task.
- Notifications: Sometimes notifications can be displayed in the discussion tab.
- No timestamps: Bold360 doesn’t have timestamps.
Planning to buy advanced live chat support for your business – WhosOn is the best platform for you.
No more worries!!! WhosOn is regulation ready. The information is stored in a dedicated server. Agents can gather customers with information on the move. Enjoy attractive features such as spanning bots, detailed analytics, automation, routing and more. WhosOn has deployed in such a way that perfectly fits your organization.
WhosOn is the leading software for visitors who are expecting more than a chat. This tool incorporated with high-quality features ranging from video chat to performance analytics. Also, WhosOn provides great hosting options for more than 15 years.
AI (Artificial intelligence)
WhosOn provides smart auto-text suggestions. It means your agent can reach without typing any text message. Ultimately, your teamwork get reduced. WhosOn implements a sentiment analysis algorithm. It is used to analyse customer satisfaction.
WhosOn promise to integrate the high-quality bot into your chat service. Also, this software ensures to offer great support and prevent from external potential issues. This chatbot help to track performance and gather information from reports.
WhosOn offers encrypted conversations. Yes, you heard it right. You don’t need to bother about data corruption or theft. The information is protected at all touchpoints.
WhosOn is the one-stop destination for your service. Video chat is one of the attractive features of this software. Omnichannel calling is used to switch from one channel to another. WhosOn chat application is used to connect chat request on the move.
Need any help? Yes!!! Feel free to contact WhosOn customer support. They can handle queries in more than 100 languages. Remote desktop controls are used to handle a difficult task. Without distraction, you can send files to prospects.
- WhosOn Cloud – $30 onwards per month
- WhosOn On-premise – $46 onwards per month
- Professional service – Contact customer support
- Consistency: No matter whether you’re sending a notification to customer or client. Your core message is consistent. Everyone receives similar information at a similar tone.
- Ease: WhosOn makes performance amazing on the entire team. Connecting with multiple chats at the same time is easy with this great tool.
- Personalized engagement: Send personalized greetings via API. Live web tracking is also available.
- Robotic: WhosOn provides robotic-sounding service. Therefore creating a human interaction through AI can be a difficult task. The engaging rate can be decreased.
- Inflexible: The services provided by WhosOn are inflexible. It is a highly difficult task to solve every customer issue through live chat.
Velaro is a popular Maryland-based real-time chat support. It was introduced in 2001. Velaro is trusted by various industries such as education, e-commerce, healthcare, financial services, technology and more. These industries are generating maximum revenue.
The amazing features of Velaro are:
Chat routing: Have any simple question? Drop a message to tier 1 team agent. Incase of a complex issue, you can send it to tier 3. Depending upon the customer’s queries, the chat will be transferred from one agent to another. Simple queries will be handled by new agents and complex queries will be taken care of experienced agents.
Integrations: Happy news for all the Velaro users!!! You can integrate your favourite applications seamlessly. Velaro can integrate with popular CRMs, CMS, social media tools, e-commerce systems and more.
Enterprise security: Customers trust plays a key role. But, how can you gain trust from your customers? The answer is simple. Just by providing quality services and security. Velaro tool is designed with high security and privacy in mind. It means, your data is safe under the Velaro roof. Also, you can personalize data storage as per your needs.
Reporting and analytics: Want to check website performance? Yes!!! Velaro uses a reporting tool to filters and analyzes website performance. The real-time information provides exact information about what you need. Export reports to Excel, PDF, etc.
Proactive chat: Reach out to targeted customers with Velaro. The tool offers a strong proactive chat facility to its users. Send customized greetings and invitations to specific visitors. Customer support agents use real-time customer monitoring to set warrant message. Engaging with experts and customers is ease.
- Small business: $64.95 per user
- Professional: $179.95 per user
- Enterprise: Contact Velaro customer support
- Visitor monitoring: You can get complete information about your visitors. With a single dashboard, you have a clear report about history, traffic, page view and more.
- Value for money: Every plan offered by Velaro live chat software is amazing. All subscription programs offer rich set features.
- Workflows and routing: No more waiting!!! Velaro can connect your customer with the right team in no time. Connect with your customer’s and provide information about your products or services.
- Support: Velaro live chat support is offering great performance management solution for difficult customer engagement.
- Notification: Velaro provides limited notification for visitor and agent.
- Less security: The software doesn’t provide additional security such as captcha verification.
- High price: Velaro is offering a high price when compared to other vendors.
Want to engage with your customers in an easy way? ProProfs Chat is the best place for you. This tool works well to reach visitors and convert them into potential customers.
ProProfs Chat provides a live chat system to provide solutions for customers. Agents can connect with unlimited chats through multiple chat window. Get quality responses by using in-build templates and greetings from ProProfs chat.
It’s the perfect time to close the deal with ProProfs Chat. Get ProProfs Chat tools today and start a conversation with your customers and capture quality leads. ProProfs Chat offers “live chat program”. It is used to send the invitation in real-time. Customer support agents can guide customers using a sales funnel. It helps to increase customer engagement and improve sales.
Monitoring customers and tracking their interaction is simple with ProProfs. Understand and analyse customer information in real-time. With visitor monitoring, post-chat feedbacks are used to increase customer support performance. ProProfs Chat can integrate with strong tools such as Google Analytics. This application is used to track customers, PPC campaigns and more on a single dashboard.
ProProfs Chat is a number 1 live chat tool across the world. Customer Supportto of ProProfs can enhance the customer experience. Get solved instantly and make your customers happy. In case of unresolved issues can be converted into tickets at the same time using the help desk.
Get access to in-depth reports. ProProfs offers chat request, chat ratings, agent working hours and chat transcripts. Gather feedback through ProProfs post-chat surveys and make customers feel good by interacting with their chat service.
Connecting to your customers is simple and easy with ProProfs Chat dashboard. Your agents can reach customers on desktop, mobile device and tablet within a single click. Therefore you never ever lose any customers. ProProfs Chat can record every chat and track offline conversations as well.
- Sign up and enjoy unlimited chats (100 chats per month).
- Bronze plan – $8 per month
- Silver – $15 per month
- Gold – $32 per month (Most popular plan)
- Enterprise – $149 per month
- Accessibility: ProProfs uses web-based technology. It means you can use this software on various devices such as mobile, desktop or tablet. Make sure your device is connected to the internet.
- Value of Money: This software is cost-effective. Businesses can enjoy 100 chats for one month. No subscription fee is required. If you’re satisfied with ProProfs chat services, then subscribe to monthly plan to use other benefits. The basic plan starts at $8 per month.
- Ease to use: Agents can check their Live chat conversation at their fingertips. Also, understand and analyse the data to improve conversions.
- Time-consuming process: Uploading documents, images or videos can take more time. It needs several steps to accomplish.
- Limited templates: ProProfs offers limited templates for agents. These templates cannot be customized.
Stop waiting for help, innovation and results. Live Help Now is here to help every business.
Customers don’t like waiting. Of course, nobody likes. Live Help Now is an outstanding help desk software available online. This platform is the best tool for the one who is looking to increase its customer support performance with powerful Live Help Bot.
Whether you would like to connect customers real-time through at real-time or message, Live Help Now will do it for you. Also, track visitors conversations using live chat. Follow-up your customers and provide services via email. The information transferred is secured under HIPAA and PCI compliance. Live Help Now offers mobile app version available for all the devices. Therefore, agents can respond to their customer’s issues and solve them on the go.
It’s time to take control of the email service. Live Help Now is well known as email ticketing software. It enables the customer support team to provide solution ticket in a smarter way and without distraction or confusion. YOu can upgrade ticketing process in a simplified way to make your task easier. The attractive features of Live Help Now are ticket trigger, unified inbox and social listening.
Advanced technology and sentiment analysis
Live Help Now never ever compromise with technology. It provides top-notch technology to help business in a better way. The best part of Live Help Now tool is sentiment analysis. It provides complete information about customer support interaction, feedback and review from customers. Also, provide instant notification for both customers and agents.
Live Help Now support tool can integrate Salesforce, Twitter, Webhooks, MailChimp and HubSpot tool to your website. These applications can make your work easier and simpler. The analytics provided by this tool can be easily understood by a common user. Also, provide information about SEO updates, heatmap reports and more.
- Live Help Now chat/SMS, support ticket and self-service plan starts at $21 per month.
- Call management plan starts at $9 per month.
- Easy interface: LiveHelpNow offers a user-friendly interface. Agents can easily implement and integrate with code on their website.
- Support: It offers great support for users, clients and customers. Live Help Now doesn’t like waiting for their customers. They provide real-time support i.e reliable and faster.
- Downloads: Whether you would like to download applications, plugins, integration or documents, you can download within a single click from Live Help Now. Also, they provide complete information as well.
- Money-back guarantee: Not satisfied with their support? No worries. You can refund within a few days. Terms and conditions applied.
- Complex: Customizing the chat window is complex.
- Ticketing process: Tracking every conversion through chat and email can be a time-consuming process.
- Applicable for the United States: Live Help Now will provide support for the people residing in the US.
Freshdesk – An all-in-one customer service tool designed by Freshworks. Freshdesk is an omnichannel and self-service destination for customer support. It is trusted by more than 150,000 business across the world. By using Freshdesk, you can easily streamline customer chats, automate repeated tasks and collaborate with other departments.
Track every conversation: Tracking your customer’s conversation is now easier than ever. Freshdesk allows you to track and manage every ticket with a single team inbox. Set a proper deadline for all the tickets as per business hours. According to your workflow, you can create ticket status. Canned responses work well while providing answers to basic questions.
Support across multiple channels: Freshdesk provides support through chat, social media, website, email, phone and more. Sounds interesting right!!! Providing support on every channel can improve the conversation rate.
Improves customer team productivity: Freshdesk helps to increase team productivity. It dispatches tickets automatically. Submit the ticket to agents depending upon keywords and properties. Besides, assign tickets intelligently based on existing workload or skill using the “Round Robin Method”. Have any update? Yes!!! Notify your customers or clients through emails. Freshdesk can generate emails automatically.
Measure and increase efficiency: Identifying a problem can be a daunting task. Freshdesk is here to help you out and improve efficiency. With helpdesk reports, you can easily analyse and understand how every group and agent is performing. Give a glance look at customers rating and know how customers are interacting with your brand. The best feature about Freshdesk is, it offers a user-friendly dashboard. It can easily monitor the real-time information at finger clicks.
- Blossom – $15 per month
- Graden – $29 per month
- Estate – $49 per month
- Forest – $109 per month
- Great user interface: Installation and using Freshdesk is easy. No technical knowledge is required. Agents can get started with Freshdesk within few minutes.
- Support: Freshdesk is a web-based software. User can manage and maintain their server easily. Also, Freshdesk provides instant updates on features.
- Flexible: It’s no secret, Freshdesk is flexible in terms of both integration and functionality.
- Assistance: Freshdesk provides assistance round the clock. Also, it offers technical services to users whenever required.
- Value for money: Do you know, Freshdesk can start a massive amount of data such as FAQs. It helps new customers to resolve their issues by themselves.
- Integrations: Freshdesk is providing great integration options. The tool Asana is not easily integrated. An agent needs to add or remove tickets manually.
- Premium plans: Freshdesk premium plans are a bit expensive. Small and medium businesses cannot afford premium packages.
Pure Chat is here!!! The 100% free live chat service will impress businesses and customers. It works perfectly for small, medium and large scale business to drive better results. Use Pure Chat and pay zero amount to operators. Also, there is no limit of usage for Pure Chat tool. Your team can make the most of this live chat at a cost-effective price. All you need to do is subscribe and collect the code from Pure Chat. Then, paste the code on your website. You can also customize the chat widget as per your convenience.
Pure Chat has a rich set of features such as unlimited chats, lead capture, robust operator dashboard, personalized widget, schedule appointments, analysis, reports and more. You don’t need to be a software expert to use Pure Chat tool. With zero technical knowledge, everyone can use Pure Chat software with ease. Over 14,000 happy customers across the globe in more than 150 countries using Pure Chat software to develop their business.
Simplicity: Pure Chat follows simplicity mechanism. It means, easy set-up, installation of code and getting started with Pure Chat can be done within a few minutes.
Transparency: What you see is what you receive. Pure Chat will stand on their words – be it pricing, features or services.
Customization: Customers feel better when they receive personalized gifts from their dear ones. The same way, providing customized services can make your customers happy. The feature “Convenient Editor” is used to customize chat widget as per your logo, brand colours and more.
Pure Chat support: The software has a dedicated team who can provide valuable services and reach your expectations.
- Pure Chat Growth – $39 per month
- Pure Chat Pro – $79 per month
Enjoy amazing features such as unlimited chats, all integrations, file transfer, chat notifications, visitor tracking, real-time analytics and more.
- Flexible: Pure Chat works on a simplistic mechanism. Therefore, agents can easily get connected with multiple customers using AI chatbots. The reporting system is easy and clear.
- Value for money: PureChat is an excellent tool for any website. They offer unlimited chats, easy-to-use dashboard, applicable for iOS and Andriod devices and customizable widget.
- Support: Are you feeling difficult while using Pure Chat? Yes!!! The customer support team will help you. The support team will guide you on “how to customize, set up a user profile, contact team and more.
- Reporting: Among all the features of Pure Chat, reporting management is the key. Agents can check conversation metrics anytime and download the results. Also, the reporting tool can track customer satisfaction and improve customer support.
- Limited operators: Pure Chat is limited to 3 operators. When the customer support team has 3+ operators, you need to use 3 sign-ins.
- Integrations: Pure Chat can perfectly integrate with popular applications such as HubSpot, Google Analytics via Zapier. The problem is, users cannot find complete information about applications. An agent needs to sign-in to Zapier account to view the complete information.
Looking for new ways to connect with your customers then checkout Drift. It is amazing software designed for modern businesses.
Drift is well-known as a conversational marketing destination. More than 50,000 businesses are using Drift. Creating an outstanding chatbot is now easy. You can create within a fraction of seconds using Bot Builder. No technical knowledge is required. Also, generate potential customers without using forms.
Personalized conversations always work!!! Don’t you agree? Yes!!! Personalized chat is one of the effective ways to deliver quality leads. Focus more on creating customized chats and make your customers prioritized with greetings, notification, alerts and more.
Drift chat can connect your customers with the right agent. Drift sale videos work perfectly to open and close maximum conversations. Improve engagement by sending customized emails to your customers. Save your time and effort through Drift automation tool.
Want to record a conversation or customize videos on the move, Drift mobile application is the perfect choice for you. Reach your customers and business prospects on the move with Drift mobile application. Also, you can track, record and share within a single click. You can send customized video anywhere at any time.
Looking to provide a personal assistant? Drift will help you out with a powerful chatbot software. The chatbot gets connected with your team and schedule meeting whenever during potential leads. Get quality conversation using chatbots. Drift’s chatbots are programmed in a strategical way. Therefore, the virtual assistant will take care of visitors, schedule meetings, qualify leads for every day.
Want to learn more about Drift then get “The demand generation marketer’s guide”. This guide will help to generate maximum leads, sales and drive more ROI.
- Chat Pro – $400 per month
- Chat Premium – $15000 per month
- Best feature: Drift specializes in conversational marketing & sales. It is the best software for the one who is looking for quality leads.
- Ease of use: The installation and usage of the tool is ease. It offers modern and quality UI.
- 24×7 customer support: Drift is an amazing chat tool and provides support automatically. Chatbots serve best when customer executives are unavailable. Also, chatbots can be customized according to customers questions.
- Money-back guarantee: Drift is the best option for the one who is looking for live chat support. If you’re not satisfied with Drift, you can get your money back.
- Subscription plans: Drift has various subscription plans. A basic plan can offer limited features. It can be a difficult task for small companies that have limited revenue.
- Upselling: Drift upsells via many dashboard messages, chats, emails and newsletters. It’s a bit disturbing for agents.
Live chat support is an important function of any online business. It provides an outstanding option of connecting with a live visitor. Customers can enjoy instant service or support and solve their queries. As per the recent analysis, live chat support is a favourite communication medium for many customers. Want to get live chat support for your website? Yes!!! Hurray!!! You’re on the right track to drive sales and revenue. Set your requirement and choose the right live chat service from the list mentioned above.