Issuetrak Help Desk Software
Your search ends here for the best help desk and ticket management software.
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Intuitive software that elevates your help desk.
Even the most outdated help desks have ways for tracking work. Whether jotting down a printer issue on a post-it note or entering a new hardware request into a spreadsheet, agents and managers need some way of tracking requests and knowing who needs what.
That's where Issuetrak comes in. Our software gives you an easy-to-use platform to log and track that work. Empower your team with tools like automatic ticket assignments, task workflows, and customer notifications.
After all, a perfect set of help desk features should reduce the burdens on your staff and customers, not increase them.
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Our customers span every industry and organization size
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The help desk features you need to stay ahead of the curve.
With plans starting as low as $26 per agent and all features available at every tier, there's no reason to hold back your help desk's potential.
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Omnichannel ticket creation
Allow your users to submit tickets via the channel of their choosing, whether directly or via email, webform, chat, and more.
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Round Robin assignments
Use Round Robin Groups to distribute tickets and issues between your agents.
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Custom submission process
Custom Issue Forms, Issue Templates, Quick Notes, and User Defined Fields ensure you get the exact information you need to resolve customer or user issues.
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Workflows and Tasks
Tasks ensure specific steps are followed consistently across your team while Workflows allow you to automate actions based on the current state of the ticket.
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Reports and Dashboards
See only the data you need with custom Reports. Export on the fly or schedule delivery to you and your stakeholders. Dashboards provide at-a-glance views of your data and trends.
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Asset Monitoring
Using Asset Management, audit Windows, Apple, and Chrome devices with asset history, user assignment, and issue assignment. Track non-PC assets like office equipment, furniture, vehicles, and more.
Ready to take Issuetrak for a spin? Want to schedule a call?
We get it. We all research and consume information differently - which is why we're ready to help make your software selection process easier.
Award-winning software that customers can't live without.
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Testimonial: Montgomery County Memorial Hospital streamlines with Issuetrak
Montgomery County Memorial Hospital (MCMH) in Red Oak, Iowa strives to create a quiet, relaxing environment for patients, families, and staff. So when team members resorted to overhead paging to get help with technology or maintenance issues, MCMH knew it needed a better solution. “We are able to resolve and close issues two to four times faster than we did before,” said Help Desk Coordinator Ron Drake. “Having a centralized help desk has eliminated 75 to 80 percent of overhead pages."
Help Desk resources worth checking out.
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